What’s the difference between Customer Support and Customer Success?

SupportSuccess
Answers questions.Actively listens how to help.
Optimize Internal processes Ensures Customer value.
Is an expense to do business.Creates income and customer loyalty
Has the last word.Listens for the customer’s last word.

Leave a Comment

Your email address will not be published. Required fields are marked *

COVID-19

As our world and our communities battle COVID-19, Consortium Partners recognizes that even though we cannot be together, we still support our partners's business with ongoing value via virtual meetings.

Scroll to Top